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Tuesday, May 9 • 1:00pm - 1:50pm
So You Think You Know What Your Readers Want?

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Do you know what your readers really want? It's not always easy to get direct feedback, so we often rely on our "gut instincts" and assume that readers define high-quality documentation the same way that writers do. But is this a safe assumption? This Spotlight talk presents data from a comprehensive, empirically based study that measured and compared how writers and readers define documentation quality, as well as how writers assume readers define it. The results might surprise you--but they will definitely help you bridge the gaps and keep your readers happy. 

avatar for Yoel Strimling

Yoel Strimling

Documentation Quality SME, CEVA
When people ask me what I do, I tell them I spin straw into gold. I've been an editor for almost 20 years, and over the course of my career, I've successfully improved the content, writing style, and look and feel of my employers’ most important and most used customer-facing... Read More →

Tuesday May 9, 2017 1:00pm - 1:50pm EDT
Annapolis 3/4