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Monday, May 8 • 4:00pm - 4:50pm
Video Provides the Edge

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Five years ago, the technical documentation team at Mark’s company abandoned its traditional help system and replaced it with an online video library that now consists of over a thousand short training videos. Each video’s goal is to answer a specific “How do I…” question. Mark will show how they arrived at this point and take you through the barriers removed and lessons learned as well as the success stories.

avatar for Mark Kleinsmith

Mark Kleinsmith

Technical Communications Manager, MiTek, U.S.A
20+ Years of Technical Communications Experience in the Software Industry. For the past five years, I've focused on distributing technical information via targeted training and help videos. Our team has amassed a technical library of over 1,200 1-3 minute training videos. In 2016... Read More →

Monday May 8, 2017 4:00pm - 4:50pm EDT
Annapolis 1/2