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Monday, May 8 • 4:00pm - 4:50pm
Proving ROI: Agilely Cutting Costs in Help

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ROI isn’t just a buzzword in the C-suite--it’s a must-have for technical communicators and managers to get the resources they need to succeed. Learn how you can cut costs, improve efficiency, and join the Agile bandwagon. Single-sourcing and the tools of information architecture will help you present your information in the most intuitive way. Users will be able to find what they need in a fraction of the time, cutting down the costs needed for support calls and training. Coordinating your efforts in an Agile development environment will smoothly manage your projects, and further cut costs. Jessica will show you how to achieve the metrics that you need to prove your business case.

avatar for Jessica Kreger

Jessica Kreger

Senior Manager, Client Training and Education, TradeStation
Jessica Kreger leads the technical documentation team at TradeStation to publish information that empowers active traders around the world. With over fifteen years of experience in communications, she has worked at Dell, the University of Miami, Carnegie Mellon University, and Alcoa... Read More →

Monday May 8, 2017 4:00pm - 4:50pm EDT
Baltimore 3