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Wednesday, May 10 • 9:00am - 9:50am
Improve Content Quality with One Process Change

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For almost 10 years, Rockwell Automation had 2 full-time editors for our technical communicators. With a large group of writers on multiple campuses, time limitations meant that not all of the team could be edited. There was no easy way to measure content quality or track improvement. In 2014, Rockwell Automation implemented a machine-editing program, which guides writers to create high-quality content. Along with standard grammar rules, we customized style and terminology rules specific to our company. Writers now run a tool during the content creation process. Evaluation and assistance are instant, and presented right in the document for the writer to correct. With this machine-editing tool, writers can spend more time learning about what they’re documenting and less time remembering style guidelines and looking up terms. With this process change, the company was able to improve the quality of source content, control English terminology, and gain translation speed with decreased costs.

avatar for Lisa Adair

Lisa Adair

Content Quality Lead, Rockwell Automation
Lisa Adair has been in the Technical Communication department at Rockwell Automation for over 20 years. A Senior STC member, she’s recently transitioned from her role as Editor to Content Quality Lead. In this new position, Lisa supports existing Acrolinx users, helps bring new... Read More →
avatar for Kathleen Ruggeri

Kathleen Ruggeri

Manager, Information Architecture, Rockwell Automation
Kathleen Ruggeri is a Senior STC member with almost 30 years of experience in the Technical and Marketing Communication fields for Rockwell Automation. Kathleen currently manages the Information Architects, responsible for product-level technical documentation planning, and business-level... Read More →

Wednesday May 10, 2017 9:00am - 9:50am EDT
Annapolis 3/4