STC Summit 2017

This case study shows how two technical writers and a systems administrator designed, built, and currently maintain an intranet site using only internal resources. Royal is a credit union with 27 branches and about 560 team members whose primary communication tool was email. In 2013, Royal began exploring different content management systems. With a budget of about $15k, we quickly found that the flexibility and affordability of current products were not sufficient. In late 2013, the project team delivered a radical idea to our executive team: let’s build our own custom intranet using an open-source, free solution, Drupal. For companies that need assistance with internal communication but do not have a huge budget to spend on a solution, Drupal may be what they are looking for. It was our team’s way of gaining an edge on corporate communication and getting instant results.