STC Summit 2017

Crowd sourcing content is a concept that seems foreign to traditional technical communication. But it is becoming increasingly common for everyone from developers to product managers to contribute content. What happens when you open the doors to your documentation and let non-technical writers craft content? Do standards go out the window? It turns out that you can build excellent documentation via crowd sourcing. But there are some rules for the road. Learn how engineering a culture of content champions, both inside and outside your organization, can help create a wealth of valuable documentation for your users.