STC Summit 2017 has ended
Back To Schedule
Tuesday, May 9 • 9:00am - 9:50am
CANCELLED: Customer Success: It's Not Just a Job, It's a Calling!

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

THIS SESSION IS CANCELLED. Please pick another session during this time.
Thank you!

Gone are the days when you could document “Enter your name in the Name field” or wait for SMEs to throw information over your cubical wall just so you can “make it pretty” and throw it back. We are in the middle of a content development revolution. Customers need help solving problems, reducing costs, and generating revenue—and so does your employer! In this session, we will discuss why you should shift your focus from “technical writing” to “customer success”—no matter if your “customer” is internal, external, or a paying client. We will define “customer success” and why it is important, and show how focusing on customer success adds to your company’s bottom line and can advance your career.

avatar for Jack Molisani

Jack Molisani

President, ProSpring Staffing
Jack Molisani is the president of ProSpring Technical Staffing, an employment agency specializing in technical writers and other content professionals: http://ProspringStaffing.com He's the author of Be The Captain of Your Career: A New Approach to Career Planning and Advancement... Read More →

Tuesday May 9, 2017 9:00am - 9:50am EDT
Annapolis 1/2