STC Summit 2017

Do you know what your readers really want? It's not always easy to get direct feedback, so we often rely on our "gut instincts" and assume that readers define high-quality documentation the same way that writers do. But is this a safe assumption? This Spotlight talk presents data from a comprehensive, empirically based study that measured and compared how writers and readers define documentation quality, as well as how writers assume readers define it. The results might surprise you--but they will definitely help you bridge the gaps and keep your readers happy.