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avatar for Steve Pfeilsticker

Steve Pfeilsticker

Express Scripts
Sr. Business Systems Analyst
Greater Minneapolis-St. Paul Area
I'm a knowledge management and technical communications professional with 16 years of experience in technical writing, web/system development, and project management. I'm currently a Sr. Business Systems Analyst at Express Scripts in Bloomington, Minnesota. My job involves building innovative technology solutions to help member-facing Call Center employees better serve members. For the last 4 years, my primary focus has been on developing and managing the enterprise-wide internal Knowledge Management System (utilizing a combination of MadCap Flare and Google Search Appliance) through daily QA monitoring, continuous SEO, and process improvement measures.